Hi crosstitcher! I'm glad that IWIN will be able to help you get your game sorted. I went ahead and updated your email address for you and removed your email address from your post.

If you ever need to contact LDW, I believe there's a "Contact Us" link on every webpage. Here in the forums it's at the bottom-right. Click the link and it'll take you to our Support site where you'll find a number of helpful articles. If none of them address your issue, or you need more help, there's a Submit a request link at the top right on the Support page. I hope this helps.