The best way to get assistance with something like this, that could be a game malfunction, is to submit a Support Ticket to our customer support team. There is a method for contacting support from within the game: just tap the gear icon in the upper-right corner of the game screen to access the Options Menu, then tap the Help button to get started. Make sure you leave any information that is pre-filled in the email, since our support team needs it to help you with the issue you're experiencing in VVO2.