Hello AmoraRei. Thank you for letting players in the Facebook group know about contacting Support when they run into an issue that appears to be impacting game play/puzzle progression. You are welcome to share this helpful post as well: If you need help with VVO2!! so that they know how to contact Support and to provide as much detail as possible when reporting their issue/bug. Details are very important!

It’s best if the player experiencing the issue does the reporting so that they can provide the necessary and very important information.