Our games operate at a fixed resolution: 800x600 for all games except Virtual Villagers 5: New Believers and Virtual Families 2: Our Dream House, which are 1024x768. Your computer's display must be physically capable of supporting a resolution that is slightly higher than that resolution, and the settings for the display must be set to slightly higher than that size, or the games will either not display properly or will not run. Many netbooks, for example, have screens that are physically too small to display our games.

To check the display resolution settings, perform the following steps:

Right-click on your Windows 7 desktop and select Screen Resolution. If the resolution shown in the dropdown box is smaller than the size needed to run the game, you should select a higher resolution. If none of the available resolution settings are large enough for the game to run, you will either need to run the game on a different computer or request a refund for your purchase of the game.