Hi Jami. From what you described, it sounds like your little people think there's something blocking their path between the wrapper/sock and where it needs to go. Even though it was originally written for iOS, I think you'll find Section D #2 in Helpful VF2 iOS Tips & Answers very informative.

You are correct, the peeps don't seem to be concerned with malfunctions in the North bathroom. As you discovered, you can get them to fix it anyways.