My apologies. Let me clarify that question. Are you using Windows XP, Windows Vista, or Windows 7?

Also, did you make sure your javascript is up to date, and verify that your pop-up blocker was off while you pressed the unlock button?

As you may have noticed in the other thread, those are the only options we can offer at the moment. If you are willing to send in this support form, I'll work with you to get your purchase information and a refund, if you are interested.