I get the following message on the Plimus web site "This product is no longer available for download, this may be due to the maximum number of allowed attempts exceeded or the allotted time. Please contact the manufacturer of the product for support."

I have been trying to get the Extras since yesterday afternoon. I know that there must be a lot of people trying to download the Game Guide since you just sent out emails announcing the availability of Virtual Villagers 4. However, I would expect Plimus to resolve this problem within a short period of time. It has been almost 18 hours since I first tried to download the Extras. When is this problem with the Plimus web site going to be fixed?