Kitten;
My husband just brought me a new laptop and I was having the same problems you were having. So I called the company and they walked me through each of the steps. In my case, to print a picture of my game I have to hit the keys "fn" and "prt sc" at the same time and then go to print, open edit and then hit paste, and there is the picture. That is what you might have to do with yours. Nor could I download the Jazzo's mod, so the company helped me with that as well. Give it a try. It can't hunt.
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Life is hard. So put on your big girl panties and deal with it.