I heard on Reddit that the ghost girl that comes into the house sometimes is looking for a doll toy. I heard it was at an old lake and my character has to go to it and find it. If so, how do i get to the old lake?

without spoiling anything.. you will eventually find it through a series of random events. no way to say how long it will take but if you have the money(or dont mind spending) you can buy random event chances to maybe try to speed up things

While the backstory is told through a series of events, there is more to it than just waiting for the right event. Another (hopefully vague enough) hint...

Well collectibles are glitched for some people

Please try the suggestions I mentioned in this thread to see if they help. If those tips don't help you (and others), it would be tremendously useful if you could provide more information about those glitches. Posting some screenshots of the glitchy collectibles would also help. We often can't fix bugs that we can't reproduce, since we need to be able to make it happen in order debug the code.

Thanks guys. I am going through the series of events such as the ghost girl coming over, weird phone calls, etc.

I've had the event where the doll toy was found and (supposedly) placed on the collectibles shelf, but I can't see it among the collectibles and the ghost girl has been to the shelf at least 5 times since and stillhasn't found the doll. I'm on my 10th generation too, so this probably should have been done by now.

Bug?

Also, love the new snowy background. But for some reason it works fine with my flower beds and looks weird where I have grass lawn (the edges of snow suddenly cut off etc.)

Hi Juniper! We'd be happy to review this in your game for you. Please contact us through your game by tapping the 'Contact Support' button in the Settings menu and add these details to your email.

Did that already. You told me to read the forums.

Have you read the hint that LadyCFII posted earlier in this topic? It's the one that has the "Show me!" spoiler button.

I have, yes.

That's partly why I think there might be a bug with my game. I've managed to find every rare collectible except that one about five generations back.

I mean, what's the likelihood of my finding every rare collectible way back when, finding most of them at least 3 or times now, while I'm still missing that particular one?

It does sound like something isn't right in your game. When you contacted support, did you provide the information that you have provided here? If you didn't, they may have thought that you were only asking how to find the doll and sent you here for game play help.

It will probably be necessary for you to contact support again, making sure that you let them know what generation your game is in, approximately how long ago you found the 11th toy collectible (with only the doll remaining undiscovered), and the latest event(s) you received that were related to the ghost girl. The events are probably where the problem is, so it's important to provide them with as much information as you can remember about them. Also let them know if you interrupted any of the children who were performing actions related to the event that you received.

I didn’t actually get my doll until I was in my 4th or 5th generation, eventually after the series of events on of the kids will start running to the back yard in the right behind the tent & they will go into the trees & come out with the doll on their own, nothing you can do to make them as far as I know. Whatever you do though, do not bother the kid when they are running in that direction, if you do I don’t know how long it will take for them to go again.

Hi Susan! Please contact the Customer Support Team by tapping the 'Contact Support' button in the Settings menu nd provide them with details about your issue - they'll be happy to discuss this with you!