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#190106 - 04/29/09 07:26 PM Introducing Heather (Xay), our new Customer Support Lead!
Arthur Administrator Offline
Lead Designer

Registered: 10/04/04
Posts: 2729
Loc: San Francisco
Hi Everyone,

We are really excited to welcome Heather (you know her online as Xay) as our new Customer Support Lead. Those of you who already know her, or who have already dealt with her, are certainly celebrating with us because she is amazing.

This will not change any of the support channels (you still can use the support page, open tickets, come to the forums for help, etc), but what it does mean is that we will now have a great person whose first and primary concern is keeping all of you happy, and helping with any problems that may come up.

Carla, Barbara and myself are always around too...that's not changing either, and we will all combine our efforts to keep support quality and game quality as high as possible.

Please join me in welcoming Heather to the LDW family! smile

_________________________
Arthur
Lead Designer
Last Day of Work

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#190111 - 04/29/09 07:36 PM Re: Introducing Heather (Xay), our new Customer Support Lead! [Re: Arthur]
Xay Administrator Offline
Customer Support Director

Registered: 02/18/07
Posts: 2222
Loc: Colorado, US
*waves hello to everyone*

Hi there! laugh

Thanks, Arthur, Carla & Barbara!!
_________________________
Heather
Customer Support Director
Last Day of Work
LDW Help Center
Submit a Support Request

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#190130 - 04/29/09 08:44 PM Re: Introducing Heather (Xay), our new Customer Support Lead! [Re: Xay]
Annthewhofan Offline
Fan Fiction Enthusiast

Registered: 03/09/07
Posts: 2471
Loc: Northwest, England
Welcome Heather it's nice to get to know you laugh
_________________________



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#190133 - 04/29/09 08:45 PM Re: Introducing Heather (Xay), our new Customer Support Lead! [Re: Annthewhofan]
halidog Offline
Fan Fiction Enthusiast

Registered: 01/24/08
Posts: 1718
Loc: One of the thirteen colonies
That's great news, Heather!

Psst! Maybe you can tell us about VV4!

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#190134 - 04/29/09 08:49 PM Re: Introducing Heather (Xay), our new Customer Support Lead! [Re: halidog]
Xay Administrator Offline
Customer Support Director

Registered: 02/18/07
Posts: 2222
Loc: Colorado, US
*laughs* As I know absolutely nothing about VV4, there isn't too much for me to attempt to tell you. Only that I'm looking forward to it as much as you are! laugh
_________________________
Heather
Customer Support Director
Last Day of Work
LDW Help Center
Submit a Support Request

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#190140 - 04/29/09 09:12 PM Re: Introducing Heather (Xay), our new Customer Support Lead! [Re: Xay]
Britney Offline
Master

Registered: 05/05/07
Posts: 554
Loc: Tumblr
Wow! Welcome to the Last Day of Work family!
smile
_________________________
Do not brag about yourself, let others praise you. -Proverbs 27:2

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#190143 - 04/29/09 09:18 PM Re: Introducing Heather (Xay), our new Customer Support Lead! [Re: Britney]
knksmiles Offline
Master

Registered: 04/19/08
Posts: 610
Congratulation Heather! laugh Couldn't happen to a nicer gal! laugh

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#190182 - 04/29/09 11:59 PM Re: Introducing Heather (Xay), our new Customer Support Lead! [Re: knksmiles]
VVFanatic Offline
Guru

Registered: 02/28/08
Posts: 1195
Loc: Texas
Congratulations Heather !!!! smile laugh
_________________________
~Joseph~

VF2 -80%

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#190192 - 04/30/09 12:48 AM Re: Introducing Heather (Xay), our new Customer Support Lead! [Re: VVFanatic]
Lukerie Offline
Consigliere

Registered: 01/24/09
Posts: 227
Loc: In my room playing VF
Congratulations Heather!

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#190193 - 04/30/09 12:52 AM Re: Introducing Heather (Xay), our new Customer Support Lead! [Re: Lukerie]
Xay Administrator Offline
Customer Support Director

Registered: 02/18/07
Posts: 2222
Loc: Colorado, US
Thank you everyone for the warm welcome! laugh
_________________________
Heather
Customer Support Director
Last Day of Work
LDW Help Center
Submit a Support Request

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#190212 - 04/30/09 01:51 AM Re: Introducing Heather (Xay), our new Customer Support Lead! [Re: Xay]
Havetia Offline
Guru

Registered: 11/10/08
Posts: 714
Loc: Somewhere in NC
Congratz Xay! I bet it's awesome to be working with LDW.
_________________________
I'm willing to share my skype with friends. IM if interested.

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#190214 - 04/30/09 02:04 AM Re: Introducing Heather (Xay), our new Customer Support Lead! [Re: Havetia]
SoulSmilen Offline
Adviser

Registered: 06/04/08
Posts: 67
Loc: Texas
Congratulations Xay! smile
_________________________
- Denise

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#190220 - 04/30/09 02:22 AM Re: Introducing Heather (Xay), our new Customer Support Lead! [Re: SoulSmilen]
HappyPlayer Offline
Guru

Registered: 04/22/07
Posts: 806
Loc: CA, USA
Congratulations Xay!!!! laugh
_________________________
- HappyPlayer laugh
"Never be embarrassed to be easily amused!" - HP laugh

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#190244 - 04/30/09 03:32 AM Re: Introducing Heather (Xay), our new Customer Support Lead! [Re: HappyPlayer]
esther1981 Offline
Master

Registered: 06/22/08
Posts: 574
Loc: Marion, Ohio
congratulations Heather!! grin i always wondered what Xays name was!! laugh
_________________________
VV4 ROX MY SOX! laugh VF IS AWESOME!!!!!I love my nieces and nephews and ALL of LDWs games!!!

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#190273 - 04/30/09 04:55 AM Re: Introducing Heather (Xay), our new Customer Support Lead! [Re: esther1981]
Xay Administrator Offline
Customer Support Director

Registered: 02/18/07
Posts: 2222
Loc: Colorado, US
Now you know wink Thanks everyone laugh
_________________________
Heather
Customer Support Director
Last Day of Work
LDW Help Center
Submit a Support Request

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#190276 - 04/30/09 05:22 AM Re: Introducing Heather (Xay), our new Customer Support Lead! [Re: Xay]
Survivor22 Offline
Adviser

Registered: 02/15/09
Posts: 75
Loc: Some where called Earth. Find ...
OMG Xay!! (a.k.a. Heather) You were awsome waaay before!! Now you can help us and be awesome even more!!! laugh laugh laugh
_________________________
Can't stand me? Sit down. Can't face me? Turn around. Think I'm trippin'? Tie my shoez.

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#190293 - 04/30/09 08:24 AM Re: Introducing Heather (Xay), our new Customer Support Lead! [Re: Survivor22]
williamani Offline
Consigliere

Registered: 07/17/08
Posts: 386
Loc: I am now here.
Congratz Heather (aka. Xay)! You are one of our best freinds!! laugh

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#190295 - 04/30/09 08:51 AM Re: Introducing Heather (Xay), our new Customer Support Lead! [Re: williamani]
Jeania Offline
Newbie

Registered: 04/27/09
Posts: 12
Loc: Minnesota/Wisconsin USA
lol I didn't even realize ^^ You're amazing Xay, and your dedication/helpfulness/friendliness (lol am I missing any /'s? lol) is amazing, and you deserve this so much! ^_^

Congrats, and Kudos! ^_^
_________________________
@Jeania/Anjelie ~ Dalaran@

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#190305 - 04/30/09 11:37 AM Re: Introducing Heather (Xay), our new Customer Support Lead! [Re: Jeania]
arnie Offline
Master of Meditation

Registered: 09/13/06
Posts: 4896
Loc: London, UK
Welcome Heather/Xay!

I've seen your helpful and informative posts in the VF forum and did wonder ... smile
_________________________
To err is human; to arr is pirate.

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#190307 - 04/30/09 11:59 AM Re: Introducing Heather (Xay), our new Customer Support Lead! [Re: arnie]
Rockmower Moderator Offline
Master Poet

Registered: 12/16/07
Posts: 1200
Loc: The Beautiful Ozarks
Welcome to Heather,
whom we also call Xay,
We're glad you are here,
to help as we play!

We know that an asset,
you will soon be,
to Arthur our King,
and the whole family!
_________________________
Fan Fiction Mentor

Avvie by Airstream Raider
Where have all the Fan Fiction Fans gone?
(I miss Laurence cry)
I miss my wife cry



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#190363 - 04/30/09 04:33 PM Re: Introducing Heather (Xay), our new Customer Support Lead! [Re: Rockmower]
Xay Administrator Offline
Customer Support Director

Registered: 02/18/07
Posts: 2222
Loc: Colorado, US
Thank you all!

Lovely poem, Rockmower laugh
_________________________
Heather
Customer Support Director
Last Day of Work
LDW Help Center
Submit a Support Request

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#190443 - 04/30/09 07:13 PM Re: Introducing Heather (Xay), our new Customer Support Lead! [Re: Xay]
laurence Offline
Fan Fiction Enthusiast

Registered: 11/23/06
Posts: 4950
Loc: Paris, France
_

Congratulations Heather! And welcome to the LDW family!
_

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_________________________
****
My Story: Aika's Memoirs in Kitten's forum

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#190608 - 05/01/09 04:24 AM Re: Introducing Heather (Xay), our new Customer Support Lead! [Re: laurence]
Xay Administrator Offline
Customer Support Director

Registered: 02/18/07
Posts: 2222
Loc: Colorado, US
Thanks for the awesome smiley banner Laurence! laugh
_________________________
Heather
Customer Support Director
Last Day of Work
LDW Help Center
Submit a Support Request

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#214462 - 01/01/10 02:40 AM Re: Introducing Heather (Xay), our new Customer Support Lead! [Re: Xay]
DanaTheAussie Offline
Newbie

Registered: 12/30/09
Posts: 4
Ok,so,I KNOW Im new here, but I still know alot of you people here and I have seen Heather help ALOT of people in the community!

Many many people ( and me too ) KNOW you deserve this!


And , to welcome and congratulate you, I will give you a BIG BEAR hug.



-gives a warm bear hug-

eek

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