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#185225 - 03/22/09 04:23 PM Help! - Crashing
Barbara Offline
Newbie

Registered: 09/01/05
Posts: 12
I can't even get past the splash screen "Created by Last Day of Work" It stays at that screen for about 20-30 seconds and then crashes. My iPhone software is up to date.

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#185226 - 03/22/09 04:40 PM Re: Help! - Crashing [Re: Barbara]
LadyCFII Administrator Offline
Unicorn

Registered: 10/07/04
Posts: 17505
Loc: Colorado
Do you have an iPhone or an iPod touch? How many applications do you have installed on your device? Have you tried resetting your device?

Sometimes after installing applications, the iPhone or iPod touch will require a restart or reset. This is not unique to our iPhone games, but occurs with many applications after installing new software. The following procedures provide the steps for both restart and reset of the device.

Usually a simple restart is all that is required to restore proper operation to all installed applications.

Restarting and Resetting

If something is not working right, restarting or resetting your device will likely solve the problem.

Restart:


Press and hold the Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off your device. To turn the device back on, press and hold the Sleep/Wake until the Apple logo appears.

Reset:

Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears.
_________________________
Barbara
Unicorn
Last Day of Work

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#185229 - 03/22/09 05:05 PM Re: Help! - Crashing [Re: LadyCFII]
Barbara Offline
Newbie

Registered: 09/01/05
Posts: 12
I have an iPhone. Including the apps that were pre-installed, I probably have about 25-30 apps. I tried the restart, which now lets me get to the screen allowing me to touch play, start over, etc. However, before I can even touch play, it crashes.

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#185234 - 03/22/09 07:33 PM Re: Help! - Crashing [Re: Barbara]
LadyCFII Administrator Offline
Unicorn

Registered: 10/07/04
Posts: 17505
Loc: Colorado
Please try the reset procedure, too, to see if you notice an improvement.

We are working on a fix to the problem. It appears to be related to the way the iPhone handles memory usage, and the more apps you have installed, the more likely it is that you'll have problems. The iPhone is more susceptible to this issue than the iPod touch. I have all nine screens filled with apps on my iPod touch (some of them 50-70 megs) and have not seen the crash yet, although I'm still working on reproducing it.
_________________________
Barbara
Unicorn
Last Day of Work

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#185237 - 03/22/09 08:06 PM Re: Help! - Crashing [Re: LadyCFII]
Barbara Offline
Newbie

Registered: 09/01/05
Posts: 12
I deleted and reinstalled the app and everything is working fine so far. smile

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#185241 - 03/22/09 09:46 PM Re: Help! - Crashing [Re: Barbara]
LadyCFII Administrator Offline
Unicorn

Registered: 10/07/04
Posts: 17505
Loc: Colorado
Thanks for that information, Barbara. At least that will give us another option when advising people with this problem, until we can find a fix to correct the problem.
_________________________
Barbara
Unicorn
Last Day of Work

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#186125 - 04/07/09 07:23 PM Re: Help! - Crashing [Re: LadyCFII]
laurence Offline
Fan Fiction Enthusiast

Registered: 11/23/06
Posts: 4950
Loc: Paris, France
Since 2 days, it happened to me; Each time I start the game, it may goes until the village appeared then it turned black, then it went back to the main menu of my iPhone! eek
I reseted it as you said, and it works!! laugh
Thanks Barbara!
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My Story: Aika's Memoirs in Kitten's forum

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#186136 - 04/07/09 09:35 PM Re: Help! - Crashing [Re: laurence]
LadyCFII Administrator Offline
Unicorn

Registered: 10/07/04
Posts: 17505
Loc: Colorado
How many villagers do you have in your game, Laurence? How many applications are on your iPhone in total?
_________________________
Barbara
Unicorn
Last Day of Work

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#186137 - 04/07/09 09:49 PM Re: Help! - Crashing [Re: LadyCFII]
laurence Offline
Fan Fiction Enthusiast

Registered: 11/23/06
Posts: 4950
Loc: Paris, France
I have 7 games. And my villagers were 11 when it began to "crash", now they are 12.
I don't know exactly how many hours I have played, but to day, I got the 1st Totem and it says "Completed in 224 hours". Before I got the stew "Completed in 129 hours". smile
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My Story: Aika's Memoirs in Kitten's forum

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#186139 - 04/07/09 10:17 PM Re: Help! - Crashing [Re: laurence]
LadyCFII Administrator Offline
Unicorn

Registered: 10/07/04
Posts: 17505
Loc: Colorado
Thanks, Laurence. I've been trying to make my VV2 crash on my iPod touch, and I have over 30 villagers and 140 applications (and it won't crash). Clearly, iPhones are more prone to this issue. eek
_________________________
Barbara
Unicorn
Last Day of Work

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