I'm playing on Facebook. There are so many issues with the game not saving, with inconsistent glitches, my villager's age, babies, crafting items and collections disappear. I sometimes log out of Facebook without saving the game (especially while waiting for a 48-hour craft) and then the game DOES pause. And resets itself to an earlier time when I log back on. I have tried contacting support but they just tell me that you know the issues and are working on them. How long is it going to take, please? I am at the moment on day 6 of waiting for the custom glass to finish crafting!!
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All you need is trust, and a little bit of pixie dust.