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#232527 - 02/16/13 08:09 PM Earning interest issues
Hallinandez Offline
Newbie

Registered: 02/10/13
Posts: 4
Hi, I'm playing virtual Families 2, and purchased the broker account a few times, which put my interest up to 9%, however I never receive my interest.

Currently my bank account is

Current balance 172350
Interest 9%
Current daily interest 15511
Tomorrows projected balance 187981

However I never receive the interest stated, some days I seem to get maybe 2000, but most days I only get 300-400 a day.

This is quite annoying seeing as used real money to purchase the upgrade and I'm not receiving what I have paid for.

Is there any advice on what to do to correct this? Or any reason for it?

It's not unreasonable to expect what I paid for.

Many thanks for any advice smile

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#232528 - 02/16/13 09:01 PM Re: Earning interest issues [Re: Hallinandez]
LadyCFII Administrator Offline
Unicorn

Registered: 10/07/04
Posts: 17505
Loc: Colorado
We totally agree, and we expect to have a fix for that bug in an upcoming update to the game. In the meantime, please contact our Customer Support for assistance with this issue by submitting a support request on our help desk page. We can provide a temporary workaround that requires working with you one-on-one. We're very sorry that this bug slipped through, and we want to make sure that you get what you paid for.
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Barbara
Unicorn
Last Day of Work

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#232572 - 02/23/13 11:44 PM Re: Earning interest issues [Re: LadyCFII]
Hallinandez Offline
Newbie

Registered: 02/10/13
Posts: 4
Thanks for the advice, customer support were very good and as said addressed the issue, brilliant customer support, which is refreshing in this day and age,

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#232577 - 02/24/13 05:42 AM Re: Earning interest issues [Re: Hallinandez]
Xay Administrator Offline
Customer Support Director

Registered: 02/18/07
Posts: 2222
Loc: Colorado, US
I appreciate the compliment, Hallinandez smile
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Heather
Customer Support Director
Last Day of Work
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