I am new to this forum. I have been playing Virtual Villagers for about a year. I just played for the 60 minutes, then a few months ago I found the sites to purchase the games. I also saw that sites like IWin and other had them for sale. Before I found LDW, I purchased Virtual Villagers 4 from IWin. I have not been able to play the game at all. I have been attempting for 2 months to get them to fix the problem. They keep telling me to try things, which I do. I have uninstalled and reinstalled both the game and the manager 3 times. I have also called HP and restarted my computer from factory. That also did not work. I am totally frustrated. Then I came upon the LDW website. I was so happy. I bought Virtual Villagers 1-2-3 right away. I planned on purchasing 4-5 next month. I would like to talk to someone about a few things I don't understand. I want refunded by IWin. I don't think should have to pay for something can't use.