I do not agree with you. I have never had a problem here finding out what I wanted to know specifically. There are a lot of people willing to help if you just ask. It dosen't hurt to ask. Plus they have all of those forums at the bottom with instructions for each game type. And it dosen't hurt to have patience either. It is obvious this website was designed with member safety in mind. That is good. My grandson just joined and it did not take him hours to log on. Sorry you had that experience but I feel that yours was unique.