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#58780 - 02/24/07 11:36 PM
Re: Trouble installing on Vista
[Re: LadyCFII]
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Trainee
Registered: 04/21/05
Posts: 25
Loc: Lakewood, Ohio USA
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The type of user account is not related to whether or not you have activated Vista. There are two types of user accounts on Vista, Administrator and Standard User. Only Administrator accounts can install programs. You can tell what kind of account you have by going to the Control Panel and selecting User Accounts and Family Safety and then User Accounts. You should see your account type on the right side of the window under the account name. Okay, yeah, I'm under admin account. I haven't had any trouble downloading until now. It's just this game.
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Mike
"Wherever you go, there you are."
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#58782 - 02/24/07 11:40 PM
Re: Trouble installing on Vista
[Re: weather]
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Unicorn
Registered: 10/07/04
Posts: 17515
Loc: Colorado
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Which version of Vista are you running? What security software are you running - the Microsoft trial, or some other security software, like Symantec or CA?
I have installed LDW's version of the game from both an admin account and a standard account (using my administrator password), and the game runs fine for me on Home Premium.
Edited by LadyCFII (02/24/07 11:41 PM)
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Barbara Unicorn Last Day of Work
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#58785 - 02/24/07 11:53 PM
Re: Trouble installing on Vista
[Re: LadyCFII]
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Trainee
Registered: 04/21/05
Posts: 25
Loc: Lakewood, Ohio USA
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Which version of Vista are you running? What security software are you running - the Microsoft trial, or some other security software, like Symantec or CA?
I have installed LDW's version of the game from both an admin account and a standard account (using my administrator password), and the game runs fine for me on Home Premium. I have home basic with Microsoft trial... I'm still convinced it's because of the two files that I can't delete in program files. It's just too much of a coincidence that when I try to download, that that's the two files that it can't download...Maybe I need to call Vista? I appreciate all you're trying to do though...
Edited by weather (02/24/07 11:54 PM)
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Mike
"Wherever you go, there you are."
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#58787 - 02/24/07 11:56 PM
Re: Trouble installing on Vista
[Re: weather]
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Trainee
Registered: 04/21/05
Posts: 25
Loc: Lakewood, Ohio USA
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One more thing...When I now try to download LDW's version, it estimates that it will take 8 hours. I'm on cable and the first time I downloaded it, it only took 3 minutes...
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Mike
"Wherever you go, there you are."
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#58792 - 02/25/07 12:03 AM
Re: Trouble installing on Vista
[Re: weather]
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Unicorn
Registered: 10/07/04
Posts: 17515
Loc: Colorado
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I don't usually pay too much attention to those download time estimates, since they're usually not accurate. Once the download gets going, everything sorts itself out.
It's possible that your problem is being caused by those two files, although downloads will usually replace any existing files with the same name (but I haven't spent a lot of time with Vista yet). Have you tried rebooting to see if Vista simply has those files locked? I'm not running the Microsoft security trial (I'm using Symantec), so that's different from your setup, too.
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Barbara Unicorn Last Day of Work
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#58837 - 02/25/07 02:11 AM
Re: Trouble installing on Vista
[Re: LadyCFII]
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Trainee
Registered: 04/21/05
Posts: 25
Loc: Lakewood, Ohio USA
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Wow! It worked...All I had to do was restart and I was able to delete the files in the program files. I downloaded again, and it seems to be working perfectly...
Thank you Barbara and Arthur...Awesome work! I'll figure out how to get a refund on one later, but now it's time to play!
Thanks again!
Oh, about the download time, I was watching and giving it plenty of time, and I think it would have taken 8 hours...
Edited by weather (02/25/07 02:22 AM)
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Mike
"Wherever you go, there you are."
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#59377 - 02/26/07 05:19 PM
Re: Trouble installing on Vista
[Re: weather]
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Trainee
Registered: 04/21/05
Posts: 25
Loc: Lakewood, Ohio USA
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Hi again,
The game works fine now, and I have been playing with it and like it. Now, the last thing...As I stated above, I payed for two versions, obviously I would like a refund on one, but I don't remember which version I downloaded that worked...
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Mike
"Wherever you go, there you are."
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#59379 - 02/26/07 05:28 PM
Re: Trouble installing on Vista
[Re: weather]
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Unicorn
Registered: 10/07/04
Posts: 17515
Loc: Colorado
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Just submit our Support Form and explain your situation (or include a link to this thread). Carla will take it from there. 
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Barbara Unicorn Last Day of Work
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#59385 - 02/26/07 05:44 PM
Re: Trouble installing on Vista
[Re: masterodst]
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Newbie
Registered: 02/26/07
Posts: 6
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hi, try right clicking on teh installer. go to properties. then click compatability, run for win xp sp2. then go to bottom ofg the page and click on run as administrator. this should clear up the problem. i'm still using the beta version of vista and it works just fine this way. you may have to right click the desk icon and do the same thing there as well. and you can re-install with the new compatability selections without uninstalling first.
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#59392 - 02/26/07 06:05 PM
Re: Trouble installing on Vista
[Re: LadyCFII]
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Trainee
Registered: 04/21/05
Posts: 25
Loc: Lakewood, Ohio USA
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Just submit our Support Form and explain your situation (or include a link to this thread). Carla will take it from there. Thanks!
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Mike
"Wherever you go, there you are."
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