Maybe he is just a slacker, ha. He sounds like some of y employees. When I walk into the department they are all bustling around and then I am informed by other managers they slack off when they think no one is wathcing.

Anyway, I have had such occurences, I think maybe it is the randomness of the game, it can be frustrating, but at the same time it gives me more of a challenge now that my puzzles are solve. Especially for you since you are playing that game on hard mode. Good luck.