every time i try to play my game an error message will pop up and terminate my session. it undos everything that has been accomplished since i opened the game that time. below is a picture of the message. has anyone experienced something like this?

We suspect that the problem is related to the digital rights management software (registration code) that some game portals use. We have a workaround for that problem, so please complete and submit our Support Form and provide your name, place and date of purchase, and the details of the error. You will receive procedures that will correct the problem. Since it's Christmas Day, there will be a delay in the response, however.

Thank you!! Merry Christmas!