I appreciate all the helpful advice. I put "bigfish" on the tech support questionnaire that I DID send in to LDW. Unfortunately it didn't occur to me that it would matter where I bought the game and I'm not sure where I bought it. I did a search on the internet and apparently there is quite a variety of places from which I may have originally downloaded it.

I'm hoping the clue is in my confirmation/activation letter I received. That came from Trymedia Systems, Inc. a site I have no memory of ever visiting, but there it is. I have sent in a support request to them. According to their website I'm supposed to be able to do it manually. But according to their website when I run villagers it is supposed to take me to a screen that says "buy now, or already paid?". I'm supposed to click on already paid and it is supposed to bring up a screen that lets me enter my activation code. Unfortunately that is not what happens. I don't get a "buy now/already paid" screen, I get a "buy now/UNLOCK" page, and when I click on "unlock" it asks me for a "key". I tried the activation code in the "key" box, but it doesn't work.


I'd like to thank Carla for sending me an email in response to my support request. I appreciate her trying to help but since I'd enterred "big fish" instead of "tri media" it wouldn't work. Anyway, hopefully I've sent in the request to the proper company now.

I apoligize for the belligerance in my original post. I'd had a few beers (no excuse) and was taking things a little too seriously.