Thats so true with the firewall. I had to "set" mine to except VV to go online. Well Hubby did it for me LOL. He's the tech/proggie in the family since that is he daily job. Anyway even after that it will sometimes freeze up then at times it just takes a sec or 2. So I just walk away, get a glass of soda or something and by the time I get back, its done. Sometimes it does depend on how busy the server is.