Hi Susan!

Thank you for bringing this to our attention.

The outage was due to an issue with one of our service providers on January 30th and 31st, but has since been resolved. If you have any further questions about this, please respond to the message you sent to Customer Support; note that we respond to all messages within 24-48 working hours (as outlined in the automated email you received when you sent your initial message).

We apologize for any inconvenience caused and appreciate your patience in this matter.