I haven't played in a while (since early beta) and the family tree is bugged and its been so long that I don't know or care about the 2 gens I have now. I want to start over completely, is there a way to do that? I found a post that said you could contact support and ask them to reset your game but when I emailed them they said they couldn't reset so now I'm kinda stuck. I want to play but I'm not going to until I can start over so help please?