The best thing to do is to have her contact our LDW Help Desk via email at support@ldw.zendesk.com and explain the situation in the email. They will be able to work with her to determine how best to resolve the situation she's seeing with her game.

The Contact Us link went to an old email address for forum support. We will look at updating that to something more appropriate. Thanks for pointing that out!

Update: Aaaaand Heather has it changed already. That link now goes to our help desk FAQ page, where there is a lot of help already available for frequent issues. That page also has a link for submitting a support request.