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#240230 - 04/25/16 12:38 PM Cinema crashes the game immediately after video
BamDingo Offline
Newbie

Registered: 04/15/16
Posts: 5
Loc: Canada
I've tried watching videos in the cinema three times now, and the game has crashed every time. As soon as the video ends, the game goes down.

Is anyone else having this problem?

I'm on an iPad 2, so I get a lot of crashes anyway (any word on adding a toggle to adjust settings for older devices like mine?) but this ties directly to the cinema.

Edit: The only seeds dropping from the prize machine appear to be the standard variety available in the general store, despite a rare seed image showing up when the prize drops. Is this intentional or a glitch?


Edited by BamDingo (04/25/16 12:57 PM)
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#240234 - 04/25/16 06:13 PM Re: Cinema crashes the game immediately after video [Re: BamDingo]
Xay Administrator Offline
Customer Support Director

Registered: 02/18/07
Posts: 2222
Loc: Colorado, US
BamDingo, we've already added a Low Demand Setting, but it's already enabled by default on older devices similar to yours. Have you tried to free up memory on your iPad 2? Here's some information on why this happens and how to prevent it from crashing your device as much.

-----

Virtual Town is a very new game that uses the latest 3D technology to make it a fun, gorgeous game. The problem with that is that some devices are struggling to run the game well, and instead are experiencing crashes, game restarts, and unacceptably slow gameplay, due to the limited hardware resources of these devices.

These issues are not due to defects in the game, but, rather, they are due to the nature of this type of 3D game, which requires considerably more resources than our other games do. For now, there are some quick things you can try to see if the game will run better on your device:

  • Press the Home button two times quickly. You'll see previews of your recently used apps.
  • Swipe up on each app's preview to close it.
  • Power your device off and power it back on to free up as much memory as possible
  • Run Virtual Town to see if it runs better for you

If Virtual Town runs acceptably for you after doing those things, you will probably be able to keep playing the game, although you might have to tidy up memory from time to time to keep the game running well. To safeguard against losing your game in the event that you start seeing crashes or other issues, we strongly advise that you connect your game to Facebook, if at all possible. A game that is connected to Facebook will keep the same Support ID and can restore your game data from our server whenever there's a problem, even after uninstalling and reinstalling the game. You’ll also get 500 coins as a thank you for connecting the game to Facebook the first time.
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#240239 - 04/26/16 12:44 AM Re: Cinema crashes the game immediately after video [Re: Xay]
BamDingo Offline
Newbie

Registered: 04/15/16
Posts: 5
Loc: Canada
Thank you for the suggestions. I've had the most success with running it offline after restarting the device, but I wasn't aware of how to close the other app previews. I'll give that a shot.

Any info about the thing with the seeds?
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#240240 - 04/26/16 03:21 AM Re: Cinema crashes the game immediately after video [Re: BamDingo]
Aviatrix Offline
Consigliere

Registered: 06/20/13
Posts: 309
I have gotten one rare seed. It appears that the graphic shown as the seeds fly over to you is a random choice. When I saw an animation that looked like a rare seed, I got all commons as the reward, but when I got a rare seed in my assortment the animation was something common, a lemon maranta seed I think. It's also possible in my case that the seed that looked uncommon in "flight" was actually a lime daffodil seed. They can look odd in certain circumstances, none of which I remember now. The supposedly rare seed I saw in the animation was pinkish and roundish and I could be convinced it was a lime daffy seed.

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