Maleficents, there's likely something else happening in your game. I'd like you to write in to our support by doing the following:

- Open your Virtual Town game and tap the 'gear' icon in the upper right corner of the display.
- Tap the Support icon in the lower right
- Tap the "Contact LDW Support" button at the top of that window, which should open an email that is addressed to our help desk.
- In that email, simply add your post above, and we'll get with you via email to resolve this.