I'm very sorry that you felt that my reply was a pat answer, Simsane. I certainly didn't mean it that way. We have read the reviews on Google Play, but the percentages of complaints both in our supports and in the Google Play store are very small when compared to the overall downloads of the game.

We know that it's possible that many people don't complain to us or on the store, or simply delete the game when they encounter this problem, which is why, as Barbara said, we are still working to replicate the problem.

Again, I'd like to apologize if my original answer was not helpful to you.