I'm very sorry you had this problem, lburcher! We do have backup and restore enabled in the game, however, it must be set up on your old device specifically before attempting to restore it to a new device.

Because of the difficulties encountered in your game, and the personal information we will need to assist you with this problem, I would like to ask you to fill out our Support Request, and I'll be happy to work with you on this situation!

~Heather