I'm pretty sure I already know the answer to this (and it makes me sad)...but I'm going to ask anyway. Is there any way to get my family back?

I had to replace my phone today and although my google purchases updated (like discounts on meds, etc)...my house and family started all over again. I had all but 2 rooms renovated and all the career updates done. I was on my 8th (I think) generation.