My apologies, Heidi!
Had you recently sold any other furniture or decor items, before purchasing the rug (or before rearranging furniture the second time)?
If you don't mind, I'd like to ask you to please submit a
support request on our help desk page. We can provide a temporary workaround that requires working with you one-on-one. We're very sorry that this bug slipped through, and we want to make sure that you get what you paid for.
Thank you!
