There are several things that you can do to free up application memory, so that Virtual Families can get the memory that it needs to run properly:

1. Press the Home button to exit Virtual Families, then launch Safari (which is often closed with many Web pages active). Close all Web pages (tabs) to free up memory, then press the Home button. Do the same for other browser applications you may be running. Then try launching Virtual Families again.
2. If you have version 1.0.0, update your game to the latest version from the App Store. Later versions are far less likely to crash when available application memory is low.
3. Manually free up memory by resetting or restarting your device using the appropriate procedure below. Usually a simple restart is all that is required to restore proper operation to all installed applications.

Restarting and Resetting

If something is not working right, restarting or resetting your device will likely solve the problem.

Restart:

Press and hold the Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off your device. To turn the device back on, press and hold the Sleep/Wake until the Apple logo appears.

Reset:

Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears.

If the game continues to crash after performing the above procedure, please send a support form (click "No" below), and let us know whether you're using an iPad, iPhone or iPod touch, your device model (click Settings, then General, then About and scroll down to the Model number), and whether the reset procedure had any effect on the problem.