I'm sorry that you're upset. Unfortunately we did not see those emails from you, and we certainly weren't deliberately ignoring them. The forums@ldw.com email address is only used by the forums for routine notifications and is an outgoing email address only. Any time that you want to make sure you reach one of us, please use support@ldw.com or let us know via our Help Desk. There is contact information for us on our main ldw.com site, as well, that will ensure that you reach us.

The first indications we had of a problem was on May 22nd, which corresponds with the diagnostic information we received from Google. Arthur and I took the actions necessary to get things cleaned up and he did tell me that he would notify our fans on Facebook and Twitter that same day.

Unfortunately, we don't have the resources of a large company when dealing with these situations, and we aren't perfect, by any means. However, in no way did we intend to be disrespectful of anyone. We work hard and do the best we can, and we know that this entire incident has been more protracted than any of us wanted. We realize that some people are still receiving warnings, even though the malware was removed over 2 weeks ago.