So far, we've been very pleased with the process of setting up and moving our support to Zendesk. In fact, we just implemented the Phase 2 migration today, with all of our support emails going to Zendesk. It seems to be working properly, but if anyone has concerns about a support issue that they have submitted, please let us know here, and we'll look into it.

We have seen several instances where people have specified an email address that has been rejected by email providers - likely due to a typo when they were entering their email address. We wish there was something we could do about those, but we can't respond to invalid email addresses.