I'm sorry that you feel that way.

I am Customer Support and I am also the one who issues refunds.

The FAQ is made to direct you to send in a support form if you can not find your answer in the FAQ. Specifically, this answer tells you exactly how (and where) to request a refund.

I will need you to fill that out so that we will have the refund request with your relevant information for our records. Once I have received that, I will review the request and get back with you via email.

I can promise you that I will handle the request as soon as I possibly can.