I have no clue what so ever and I need to get this taken care of within 48 hours the faq is useless and plimus customer support is useless when I don't have a "valid e-mail adress" for LDW.

I bought VV5 yesterday and my computer crashed today (I knew I alredy had a virus) and I purchased it a second time for another computer. I just want a refund of the first one I purchased. At least if I post my complaint here they can't argue that I never requested one. If I do not get a helpful answer where the end result is successfully getting my request through to LDW I will have to ask the credit card company to withhold payment.

I'm sorry that you feel that way.

I am Customer Support and I am also the one who issues refunds.

The FAQ is made to direct you to send in a support form if you can not find your answer in the FAQ. Specifically, this answer tells you exactly how (and where) to request a refund.

I will need you to fill that out so that we will have the refund request with your relevant information for our records. Once I have received that, I will review the request and get back with you via email.

I can promise you that I will handle the request as soon as I possibly can.