I have one idea to help the forums, and that is assigning some individuals through nomination of users to be considered experts. I've seen this work in a game I recently bought, and I think it can work here. They have the ability to mute players in the game that are causing problems, and have some authority. They may be considered mods, they may not, but they save the admins work. And if the experts are able to be on a lot, perhaps the forum can become looser and the users happier.