No, I don't have Firefox running when I am trying to play. I double checked to be sure. Still nothing. This is my first Toshiba, and Windows 7. I really am considering taking it back. I was just getting used to it, but I just can't spend $900 on it when I am not able to do what I love to do most. I haven't quite had it 2 weeks yet. I do wish I could figure it out though. I have about a week and a half to decide, miracles can happen. I sure hope one does.