Barbara, thanks for the info (also received a personal email from Heather regarding this issue). I just took it upon myself to try to grab your attention and get a response as I go to many different game sites and on each of the forums for Virtual Families it is a TRUE problem. We appreciate you guys looking into it and hope to hear from you soon regarding a resolution! I know you guys must have a sense of pride that you created a game we love and want to continue playing! You are amazing. Keep up the great work.