Real Arcade has merged with Gamehouse and I woke up to find all my families gone. I had to redownload and start over. First I lost all progress on all LDW games, some on Real Arcade and some purchased from LDW. I was not able to retrieve the games I purchased from LDW. I wrote, but never got a response. After my computer crashed, I was able to download all the VV games from Real Arcade, along with Virtual Families, and start over on all of them. But now all my families and villagers are gone again !!