bought virtual families thru yahoo. no reg info given just bound to account. however the version i get from them no longer works but when i get from you it does.

The best thing to do is to contact Yahoo Games for assistance, since each game site provides support for the games that they sell. We aren't able to help with another game site's activation issues, since their activation methods are not compatible with ours. You can find the support page for Yahoo Games here. Please let us know if they are unable to resolve the problem that you are experiencing.