I was hoping for a patch as well as I lost my first family although that got me to start my new one which is way more personal to me I named the founders after me and my fiancé.. it's great fun to visit my dad and show him his great great great great etc grand children! It's because of this that I started using the backups.

You can keep trying the clear console now and then as it wouldn't be worth starting all over. I know mine was stubborn no matter how I tried, but there's not much to do in this situation.

Best of luck with all of your families!