There's lots of different fixes that occured since version 1.00.01, and LDW had sent out the latest versions to all vendors so they shouldn't have any excuse to not have it..

This is why it's best to buy it from the vendor's website >_<

Here's a list of fixes that came in the other versions:

Fixes in 1.00.02
- Unleashed several dozen missing behaviors. Get ready to see your family doing some new stuff.
- Tutorial no longer blocks checking of email for office career peeps
- Fixed some breeding bugs

Highlights from 1.00.02 to 1.00.05:
- Life event notifications were sometimes mixing up people's names when it coincided with someone going off to college. Fixed.
- People will sleep to a higher level of energy replenishment
- Adjustments made to offline food consumption, in-game hunger and eating. People will overeat less in game-off, and will never starve if there is food available. Expect to see slightly hungrier people when you turn on the game, and much more food in the fridge.
- Adjustments made to allow greater player influence on longevity
- Failsafe put in for refusal to breed
- Adjustments made to a couple of the more difficult trophies
- Working is a bit less tiring, other changes to energy usage and recovery
- Fix to prevent glove loss/corruption
- Emails-to-player now correctly reflect customized names
- New pet behaviors
- Pets no longer show up in store rotation once purchased
- Store rotation now every 4 hours instead of 8
- Story book shop item works now

Also, as stated in a thread by Arthur here:
Originally Posted By: Arthur
Note that we have delivered this version to all the other distributors (Big Fish Games, Real, Yahoo, etc), so if you bought the game at another game site, you should contact them for the status of the game update. If you bought your Virtual Families game from one of the other game distributors, DO NOT download and install the updated version from our site. Doing so will cause your game to revert to a demo, since other game site's activation methods will not work with our version of the game.


Before you can really see if there's a bug in the game, you'd have to get your game updated.. you should try contacting them again to tell them that the update has already been sent out to them. This probably won't turn out too well though, I have searched their official forum and many other users are disappointed with their service and have not received the update.
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