Princess, what version are you using? (to check, open the game, go to the main menu, and look in the bottom left corner - example: 1.00.05, LDW)
Also, it would help to know where you purchased the game. If you do not have 1.00.05, you should upgrade your game, as that issue was fixed in the .04 version. If you purchased the game here, then please see
this post to upgrade. If you purchased the game somewhere else, then you will need to contact that site in order to upgrade.