I can not load my VF I click on it and nothing happens or I get a black screen for a min then I see my desktop with colors all odd and then it goes black screen again and then nothing! I have tried everything I can think of I love this game and don't know what happened it was working fine I mean it would be slow some times but other wise fine. I have uninstalled it and reinstalled it still the same thing. I windows xp I am so disappointed I really want to play this!

What you're describing sounds like a video issue. I would recommend that you carefully go through the procedures in this answer in our Support FAQ to see if you can correct the problem. You also mentioned that the game would slow sometimes, which is usually caused by other applications consuming a high percentage of system resources. You might also want to have a look at this answer in our Support FAQ, which deals with a black screen caused by insufficient system resources to load the game. Let us know what happens!

I downloaded the trail VF off of the last day of work official site to see if it would work and guess what no problems at all! So it has to do with me downloading it off of shockwave although I don't know why cause it was working fine off of there so I down loaded Virtual villagers off of shockwave just to see if it would work and it works great so there is some kind of problem with my VF with shockwave and that stinks because I have unlimited with them. there has to be some way of fixing it? Is there some way of completely starting over cause when I reinstalled it my families were still there and even when I used the free trail off of here they were still there maybe I need to wipe it clear off my computer some how and start over?

You can start completely over by deleting the savegame files. Assuming that Shockwave uses the same location for the files as our version does, you can find the location of them (and how to back them up) in this post in our Virtual Families Guide.

Thank you I deleted game files still and reinstalling game still not opening look forward to hear from you in regards to my issue with Virtual Families tonight I went to uninstall and ran repair hoping this might help and I got this message:

The File C:\program files\shockwave.com virtual families\product\ldw.ini' is newer than the original file installed the date\time modified of the original file is: 4-23-2009 13: 40:26 the date /time modified of current file is 6-26-2009 21:02:42

The first date can't be right the first time I downloaded it was the middle of June not April didn't even know about this game in April? The only thing I can think of is my girls were messing with the computer date\time to make the people age faster they had read that you could do this and the last person on before it stopped working was my 8 yr old she may have messed the date up by going the wrong way could this have caused the game to stop working and if so why is it still doing it after I delete it and reinstall it?

It sounds like the game wasn't completely uninstalled before you tried reinstalling it. Deleted the savegame files doesn't uninstall the game. In order to uninstall the game, you need to run the uninstaller (at least with our version).

Since every game site repackages our games to suit their own digital rights management and distribution methods (such as download managers), I really can't advise you properly of the best way to get the Shockwave version of the game running again. At this point, it's probably best to contact support at Shockwave to get advice, since they are in a position to know how they packaged the game and how to properly reinstall it.

Thanks I do know how to uninstall the game did that I have sent a message to shockwave about it just waiting to hear from them but other wise I have just given up on them and am going to probably just buy it instead from some one else besides shockwave and please don't take it that I am putting them down because I have played games with them for a long time and love the site just tired of fight with this game on there!

Tamm, if you are going to purchase the game; I would really consider buying it here from LDW because the game support is excellent. Remember, if you purchase from another supplier, they add things to the game package and you will have to get support from them. Sure, the good folks here at LDW, will be able to help with some things but not all (especially, the really technical stuff).

Good luck.