Is there a way that I can get the latest version from somewhere if I bought this game from RealArcade? I contacted them and they said "I am sorry to say that the update of the game 'Virtual Families' game will be released once the developer of the game has launched the update successfully."

I have since cancelled my membership, but I would like to get the latest version without having to re-purchase the game...

Xta, how long ago did you receive that reply from Real Arcade?

about an hour ago...

If you were to download the trial from LDW it would revert your game back to a trial mode. The only way to get the update is to get it from RA. To my understanding the .05 version has already been released to RA and everywhere else! Hope this helps.

*EDIT* I didnt see XAY's response either. BayouBlonde is right! Listen to Xay!

Yes, this post says that all the other sites have been sent the updated version of the game and even lists Real specifically. (See the section in bold.)

I'm afraid you may not have much luck with them now that you have canceled your membership. However, I would suggest that you continue to email their customer support, and inform them that you KNOW they HAVE received the updated version (include the link to the official notice here, if you wish) and have paid for the game and will not give up until you have received what you paid for. You may want to let them know that you know you do have the right to contact the Better Business Bureau, etc. etc. Aside from that, there isn't really much to be done, unless you want to purchase the game directly from LDW.

However, if what you had was a monthly subscription type membership, in which you do not individually purchase games but are allowed play time during the membership, there is really nothing you can do but purchase the game.

Edit: Oops, Sorry Heather. I missed your reply. If Heather is helping you out, maybe there is something going on with that particular site. Better wait and see what she finds out.

We're looking into this, Xta.

I think that's pretty low that Real decided to blame LDW when they've had the updates for weeks. Keep harassing them. HP Games/Wild Tangent only released the update TODAY, and the only reason I know is because a few of us have been posting on a thread about it over there for a couple of weeks.

I hate to say it, but telling Real you are going to contact the BBB would be pretty pointless. Most of their 'customer service' reps are outsourced through India and they have no idea what the BBB is.

Complaining to the BBB IS a good idea, however your best bet is to just go ahead and do it. Like I said, threatening to do it will just fall on deaf ears and confusion.

Also you might try posting a thread on real's forum. http://real.lithium.com/real