I'm sorry, Esther, but we only do support on the Internet. And we have reached a point where you're probably going to need to get help from someone who can actually sit down and look at your computer. We really do try to help people with game problems, but without knowing exactly what was done to cause this problem, it's going to be very difficult and time consuming to try to continue working on it this way. There really isn't much else I can do to help without actually having your computer in my possession. I'd love to be able to keep trying, but I have some very urgent work on the iPhone version that I must get back to. Is there any family member or friend that can sit down with you and help out?

yes i can ask my brother-in-law to ask his brother. thank u so much for ur time and trying to help. like my brother-in-law said, at least i can play it. its just not normally. so again THANK U!

You're welcome, Esther. I'm sorry that we weren't able to fix it completely for you.

its not ur fault its mine. i will NEVER try to make another user again or ANYTHING that could potentially mess up my games!