Where can i found n download the complete Game Guide as i didnt purchased the Game from LDW, is there any link from which i can download the Complete Game Guide & Walkthrough?

I'm not sure I can't access to my game guide either I need to redownload it but the link no longer works.

The Official Virtual Families Game Guide is exclusive to LDW, which means that people who purchased the game through us get it free.

Individuals who purchased the game through other game portals (Like Big Fish Games, Yahoo, MSN, etc) can get the Game Guide for $9.95 (US).

Click this link to go to the LDW store and purchase a copy.

KaeChan, Please see this answer in the Support FAQ on getting your game guide.

ok where do i find the order number in the email i was sent? i see the key number to unlock it but can't see the order number??

Butter, your order number is the Reference number that would have been in the title of the Plimus email that you received as a receipt. It would look similar to this: "Receipt for your Payment (Ref# 00000000)"

NOTE: The zeros would be different numbers, this is just an example. If you are submitting a support request, that number is what will be needed to verify your purchase

Hey XAY pls tel me another way to get the Game Guide as already i brought the in 9.99$, so i dont think its right to give more 9$
(dont u think this is a kinda monopoly)

If you bought the game from another site you aren't entitled to the game guide free. You can however, buy a copy from LDW from the LDW store for $9.95.

ok what's the "HOTSYNC ID/OWNER NAME ??

That applies to Palm and Pocket PC games only. You don't need that to get support for Windows or Mac games.

Ahhhh TY