I have tried everything, nothing works, cant get the remote

Do you mean you can't get it as in it's in a spot your peeps can't reach or you can't find it? If you can't find it here are a few different mods that change it to a different color to make it easier to see. If you have dark floors I recommend the silver remote. Just substitute the mod remote for the original remote.png and you're on your way. Make sure you make a copy of the original remote first if you want to save it.

Thank you for your reply MissKathy,
I can see it but its impossible to get it, its under the tray,
I tried with the kids, nothing work, dont know what to do

Here's a thought: Open your game in full screen mode and place a child as close to the remote as possible so that a portion of their "selection circle" is touching the remote. It might work, might not but certainly worth a try. I once lost my remote for days and 1 day it turned up in a new place.

I wonder if the maid event will work on the remote.
In the meantime I guess it's "Turn Off the TV Week" for your peeps.

I tried with the kids, they cant see it
Its so frustrating, its a family with all collections done...so dont know what to do with them now

All the trophies done too? Hang in there, the remote will move eventually I am sure. One day you will turn the game on and "Poof", the remote will be someplace else.

this is not the remote but a common collectible, an old coins!

The remote is black:and it is always inside the house even if it's often very hard to find it!!

Did you try to quite the game and re-open it? some times the collectible things change of place!!

Laurence, it's a modded remote, I have the same one. Here's a screenshot showing that it is different from the coin. Evidently the remote can end up under the tray and was posted about since May 2009. Also, collectibles disappear after a short time if not picked up, Zelena's remote did not. Hope this helps to clear things up and that Zelena's remote moved to a more accessible location and she was able to retrieve it.

Oh! Ok! I didn't see that!!

But it's the 1st time that I see a remote outside of the house. Mine are always inside!
Or it was stuck on the tray?