Heather,

I hear that there are updates for Virtual Families, how do I download those?

Thanks,

Lagniap

Lahniap,

To obtain the .01 update, you'll need to go to this thread and follow the directions there to obtain the correct update.

(To verify that you have the .01 update, go to the game's main menu and make certain it says version 1.00.01 (in the bottom left)

Hope this helps

~Heather

Is that version 1.00.02 on the store page? I can't find a version # anywhere. Also, it says Buy and Try. I already bought it, so will it be able to detect it and not make me buy it again?

Yes, it's .02 now. The version number won't show up until you've installed it. Just click the Try now button and run that installation.

Hi,

I bought the Mac version from Plimus and when I try to download the .02 update with the link from my original email, I get this message:

"

Cannot download


This product is no longer available for download, this may be due to the maximum number of allowed attempts exceeded or the allotted time.
Please contact the manufacturer of the product for support."

What should I do next? Thanks!

where do you get 02 and what's diffrent about it?

When I downloaded the version on the homepage it started a whole new game, it didn't just update my old one. That's not supposed to happen, right? Is there a specific way to download/install it?

Sarah, Mac users who purchased the game directly from LDW will need to submit our customer support form in order to obtain the latest version. Once we verify the purchase, we will reactivate the download link.

Windows users can just download the update from here. It should install right over your existing game. Note that the download and the installer will not show the last two digits, and will appear as 1.00 and 1.0, respectively.

If you're at all concerned about your game progress, you can always back up your savegame files first, using the procedures in this post.

Ah, ok, Barbara. Thank you! I didn't realize that because I didn't need to do that for the .01 update. I'll give that a try.

I read in the forum that there is an .02 update. Is it true? I wish it would tell you on the download page.