I have not gotten any emails since my family died and the son took over. Not one email and he has aged 10 years. Can anyone help me on this? Also, it has been 13 hours since I played and the store has not refreshed the items.

I am having the same problem, I never get bored with Last Day of Work games but I cant have kids, store has not restocked sine yesterday morning, no events or e-mails. What is going on? I cant find the in game tutorial.

LadyCFII,
Should i just restart a new game????

We will need to have some more details on these issues in order to determine what might be happening here. The game is very complex, and we haven't seen any issues like that in our testing.

I see that I love V V is on the second generation. What about your game, j2722? Is this the first generation? Did either of you select "Yes" when the game asked if you needed help the first time, which runs the tutorial?

This is my second generation, I am afraid to touch my computer clock to speed things up. I do I do that and and will I get the tutorial guide option again?

yes I did go through the tutorial. I really hate to lose this family since i have worked hard to get the upgrades in my house that I have. I did have to reinstall the game and after that is when the problems started, such as no emails, empty store areas not refilling after 14 hours now, my other family has a 4 year old and they keep saying too soon to have a baby.
Also, unrelated to this, i have never gotten the email for the game guide and i have sent an email with all the info but still no response.

Let's try to keep this topic focused on the problem at hand. There are other threads that address the 'extra' questions. Support is very busy, so please be patient about the guide.

j2722, the option to start the tutorial is only available right before you adopt your first person after starting a new game. Do you remember whether or not you said "Yes" to that question?

OK, so here's what we have so far: in both of these situations, a generational transition was involved, and the tutorial was active for at least one of them.

Have you been pausing the game at all during this time? Did the game behave normally during the first generation with respect to emails and other play aspects?

For me it did, I started a new game under another name and did select the tutorial, therefore causng me to remember that I did use it in my first family. I now have my original family started and my newest family.

Are they both having the problem, or only the original family? And did the family that's having the email problem work properly during the first generation?

in my game, the store has not refilled in either family, and yes everything was working fine with the 1st generation. No I have not paused the game at all