yes I did go through the tutorial. I really hate to lose this family since i have worked hard to get the upgrades in my house that I have. I did have to reinstall the game and after that is when the problems started, such as no emails, empty store areas not refilling after 14 hours now, my other family has a 4 year old and they keep saying too soon to have a baby.
Also, unrelated to this, i have never gotten the email for the game guide and i have sent an email with all the info but still no response.